INTERMED STORY SO FAR
Established in 2023 by the present owners & directors, INTERMED has gone from strength to strength. In the founding year, the owner used his enhanced knowledge & skills to build a business based on superb technical ability, outstanding customer service, and a desire to build a business that would grow and succeed in the retail marketplace. This happened because of the regular re-investment back into the industry, creating the perfect conditions to provide a solid financial base from which the company could expand.
By identifying a need in the marketplace for contracting services that could be ‘bought’ in, Intermed created the platform to develop the business further.
An early partnership was formed with Thermo Fisher Scientific, allowing Intermed to provide integrated service solutions, installation works, reactive service, and planned maintenance for the Laboratory equipment.
Building on the contracting services' success, Intermed soon identified an opportunity to provide creative solutions. Incorporated within the manufacturing building, Intermed is also proud to have a service training & testing solution - developed as an identified need to train engineers professionally to the exacting standards expected by end users and to give the engineers the knowledge of new and ever-changing developments within the Laboratory products.
EXPERIENCE AND KNOWLEDGE
INTERMED is proud to offer the following engineering disciplines as part of its portfolio ofservices offered to our clients.
• Biosafety Cabinets.
• Cold storage system solution
• Cold storage contracting services:
* -86 C ULT freezer, -20/-30 °C Freezer and +4°C Refrigerator
* Cryogenic Storage Chest Freezer -140°C / -150°C
​• CO2 incubators
• Tabletop Centrifuge, and benchtop centrifuges services
• Temperature controller products services
• Sample Preparation and Analysis product services
• Monitoring System (temperature, Humidity, ….etc )
• Water Purification Products and services
• Cold storage system solution
• Cold storage contracting services.
• Planned maintenance provision
• Electrical installation works.
• Gallery automated discrete bench-top systems for industrial and environmental analysis
ENGINEERING & CONTRACTING
Intermed can provide many engineering solutions for many differing needs. With a team of highly skilled engineers and project delivery managers, no job is too small or complex. The company’s engineers are involved in many aspects of projects from the initial conceptual discussions, right through to the final sign off.
INTEREMED will provide all necessary Health & Safety information at project start date, appoint a project manager if required by the contract, provide all RAMS associated with the works and, at the end of the installation, issue all commissioning documentation with fitted drawings and O&M manuals as required. All of our installation and service teams have been trained to the higheststandards to ensure compliance with the original manufacturers install and warranty expectations.
REACTIVE SERVICE &
PLANNED MAINTENANCE
Intermed provides a 24/7 emergency breakdown service, offering clients up to a 4 hours response from the time of call receipt. The engineering teams are all operating from our company carrying all the essential tools and generic spares. This enables the engineers to work to the very best of their ability whilst meeting the requirements of the customer’s contract. The engineers are managed by the administration team based at UAE, who select the most appropriate engineer according to location and skills ability for the problem at hand. The administration team also manages the adherence to client KPI’s, ensuring that engineering needs are met with a reassuring confidence. Intermed has recently implemented the use of electronic job sheets for the management of day-to-day calls, allowing the engineers to reduce time spent completing paperwork and other administrative tasks. Planned maintenance regimes are managed by the service department and dates for all types of PPM are agreed through communication direct with the client. Our dedicated PPM engineers complete all identified visual and physical checks as required by the individual piece of equipment. The flexible approach of the department allows for any ‘adjustment’ to the client’s needs should they arise
PERSONNEL
The most important part of any business is its staff. From the very early days of the company, Intermed employed staff not just on the basis of meeting the needs of day-today demands of business but, with vision and foresight, Intermed employed staff which allowed the business to expand in a controlled manner. DCI Refrigeration & Electrical Limited is proud to have grown the business in this way and, in turn, it has allowed staff to grow and flourish with the business.
We now employ in excess of 65 people across all disciplines of the business including the following:
• Filed Service Engineers
• Project Engineers
• Administration & Accounts Staff
• Sales & Marketing Staff
Intermed is proud of its commitment to training and ongoing career advancement. With a comprehensive training matrix kept to monitor courses taken and qualifications achieved by staff at all levels of the business.
Intermed has a very simple operational structure, meaning that Intermed can make decisions in a timely fashion, so operationally any possible delays are kept to an absolute minimum allowing the focus to remain firmly on the job at hand and, more importantly, to deliver the completed project to the client on time, within budget and to a very high standard.
INTERMED COMPANY PROFILE
